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TNAHC Privacy Policy

Thank you for visiting The Natural Approach Healing Centre.com.au The Natural Approach Healing Centre understands that on-line privacy is very important to you. We have adopted this Internet Privacy Policy as part of our commitment to your privacy. The terms “we”, “us”, and “our” refer to the The Natural Approach Healing Centre, operators of The Natural Approach Healing Centre retails stores and The Natural Approach Healing Centre.com.au


The internet Privacy Policy applies to personal information we obtain from you via The Natural Approach Healing Centre.com.au (the ‘Web Site’). The Internet Privacy Policy describes what personally identifiable information we may collect or obtain about you (‘Personal Information”), provides examples of how we use Personal Information, and explains your options regarding our use and disclosure of Personal Information. Please note that the Internet Privacy Policy applies only to your interactions with us through this Web Site. It does not apply to interactions through our clinic.


This Internet Privacy Policy will address the following major topics:


1. What Personal Information we obtain.

2. How we use Personal Information.

3. How we share Personal Information.

4. How we use cookies.

5. How you can change your preferences.

6. Miscellaneous Information (such as changes to this policy, data security, children’s privacy).


1. What Personal Information we Obtain


We obtain Personal Information from you – such as your name, address, The Natural Approach Healing Centre account number, shopping history, e-mail address and telephone number – when you give us this information when shopping using your services. For example, we may obtain Personal Information about you when you (i) register to use our website; (ii) place an order with us; (iii) participate in our gift registry programs; (iv) participate in advertising promotions or sweepstakes; or (v) subscribe to The Natural Approach Healing Centre E-mail Updates (our e-mail newsletter). We also may collect Personal Information when you correspond or speak with us. We may also collect Personal Information about you from third parties, such as demographic or marketing firms, to improve our marketing efforts.


2. How We Use Personal Information


We use Personal Information to conduct our business and to provide you with high quality products and services. For example, if you order from the Web Site, we may send you emails and notices about your order and about other merchandise and services that we think may be of interest to you. We may also share Personal Information with other members of The Natural Approach Healing Centre family. We do not sell or rent the Personal Information we obtain through the Web Site. If you want to opt out of getting promotional materials from The Natural Approach Healing Centre, see how to change your preferences below.


3. How We Share Personal Information


To provide you with quality service, we may disclose the Personal Information we collect with service providers that perform marketing, promotional and other services for us. Service providers who perform services on our behalf are contractually bound to use your Personal Information only to help us to provide you with products and services from The Natural Approach Healing Centre’s. We may share information about aggregate shopping histories and demographics with consultants and others for purposes such as analysing retail trends and marketing. That information does not identify you or any other individual.

We may also disclose your Personal Information when we believe that it is required by law or necessary to operate our business (e.g., to our attorneys, auditors, or accountants), to protect your rights, to protect our rights, or to protect the rights of others. We may also disclose your Personal Information as part of our customer or contacts list if another company acquires The Natural Approach Healing Centre’s or a portion of our business.

Except as described, we do not share or knowingly make any Personal Information available to any third parties.

4. How We Use Cookies.

A "cookie" is a small data file stored by your Web browser on your computer's hard drive. It allows us to recognize your computer (but not specifically who is using it) upon entering our site by associating the identification numbers in the cookie with other customer information you have provided us. A cookie cannot be read by a website other than the one that set the cookie. A cookie cannot retrieve any other data from your hard drive, pass on a computer virus, or capture your email address.

We use cookies to keep track of when you return to the Web Site as well as to identify the pages you click on during your visit to our site and the name of the Web site you visited immediately before clicking to The Natural Approach Healing Centre.com.au. We may use this information to improve our site design, product assortments, customer service, and special promotions. You can, of course, disable cookies on your computer by indicating this in the preferences or options menus in your browser. However you will not be able to make purchases on our site if you disable cookies.

If you are shopping online with The Natural Approach Healing Centre.com.au and are having difficulty adding items to your shopping cart or completing your order, please check your privacy settings in your browser. We find that “Medium” Privacy Settings will optimize your online shopping experience at The Natural Approach Healing Centre.com.au. If you are currently using the "Medium High" or "High" privacy settings, you can improve your online ordering experience if you override your current cookie handling practices for specific websites, including The Natural Approach Healing Centre.com.au. If you prefer not to change your privacy settings or override your cookie handling practices, you can, as always, place your The Natural Approach Healing Centre’s order by phone at Australia 03-9370 8777.

We may use third party companies to help us gather website traffic and other data that helps us to assess and improve our website and other services. These companies may use cookies, web beacons, or similar technology to collect and analyze information about our online traffic, on our behalf. These third parties are prohibited by our contracts with them from sharing that information with anyone other than us. However, if you would like to opt out of these third party services, please advise us.


5. How You Can Change Your Preferences or “Email Opt Out”

You may access and update your Personal Information and your preferences about receiving promotional information from The Natural Approach Healing Centre or sharing your Personal Information with third party vendors at any time. To do that:

1. Click “My Shopper ID” at the top of the web page;

2. Enter Shopper ID, Password, and click “Submit”;

3. Click “Update Personal Information”; and

4. Edit your personal information and click “Update Personal Information”.

Your new preferences will be effective after we have processed your request. Please allow up to 10 days for us to process your request.

If you “opt out” of receiving promotional emails from us, the only e-mails you will receive will be (i) about transactions that you initiate (such as to confirm orders you submit on our Web Site, inform you about your order status, respond to your customer service inquiries and answer any other questions you send us); (ii) about matters affecting your personal information; and (iii) in connection with certain services or promotions for which you have registered, such as our gift registry program or courses about to begin.


6. Miscellaneous Information.

Changes to this Internet Privacy Policy: We reserve the right to change this Internet Privacy Policy, and to apply any changes to previously collected personal information. You can tell if there have been revisions by checking the “effective” date of the policy. We urge you to periodically check this Privacy Policy for any changes. All changes will be effective upon posting or as otherwise stated in the revision. If you cannot accept the terms of the Internet Privacy Policy, as posted, please do not use this Web Site or change your personal preferences to your satisfaction.

Data Security: We protect the security of your personal information through use of technical, administrative, and physical information safeguards.

Governing Law, Dispute Jurisdiction: The laws of the State of Victoria, excluding its choice of law principles, govern all matters arising from or related to the Web Site, including your access and use, and any Internet transaction between you and us.

Links: Our Web Site may have link to third party websites. This Internet Privacy Policy does not apply to any other web sites on exiting our website and entering a new website. You should review their privacy policies.

Children’s Privacy: We do not knowingly request or collect personal information from any person under 18 years of age through this Web Site without prior verifiable parental consent. If we become aware that an individual is under the age of 18 and has submitted any information to us through this Web Site for any purpose without prior verifiable parental consent, we will delete his or her information from our files.

Return/ Exchange Policy

Our aim is that our clients are completely happy and so we trust you will be satisfied with your purchase from The Natural Approach Healing Centre. However, should you decide the merchandise is not satisfactory or you find the product to be defective in any way – The Natural Approach Healing Centre’s return policy is stated below.

The merchandise may be mailed back to us, or returned to The Natural Approach Healing Centre’s location. Please leave all merchandise tags attached. Also, please note that if you choose to mail the merchandise back, you will be responsible for the postage. Where goods are damaged or defective, we ask that you contact the office within 7 days of purchase and you will be given a ‘Return Code’ to be placed with your product and return costs shall be reimbursed. We recommend that you insure the package and ship via a traceable method. No refunds are given on shipping and handling charges other than that bearing a Return Code obtained from our office. Personalised items cannot be returned.

Address package to:

The Natural Approach Healing Centre
Unit 4 , 751 Nicholson Street,
Carlton North Vic 3054
Phone : 03 9370 8777

The Natural Approach Healing Centre will issue a refund in the form and amount of the original tender paid (including sales tax) or The Natural Approach Healing Centre will issue a Merchandise Credit, at the customer’s choice, when each of the following conditions have been met.

1. the merchandise must be returned within thirty (30) calendar days of purchase; and
2. the merchandise must be in its original, unused condition unless there is a manufacturer’s defect; and
3. the merchandise must be accompanied by either the original Receipt or proof of purchase.

Gift Voucher Refunds

Gift Vouchers purchased from The Natural Approach Healing Centre and identified by a Gift Voucher Number and Expiry Date, are non-refundable and not exchangeable/redeemable for cash after 14 days from the date of purchase. Within 14 days from the date of purchase, a Credit Note from our online shop for anything can be obtained if you choose you do not wish to use this voucher.

Shipping Policy

Orders requesting regular shipping are shipped within 2-4 business days. Our transit map gives the average number of business days required for delivery after shipment. Residential shipments are sent via our contracted courier. Their business days are Monday through Friday (excluding holidays).
Orders are despatched and shipped the following business day. You can expect delivery in 2 - 4 business days after shipping. Naturally, country areas may take a little longer.
At this time The Natural Approach Healing Centre only ships merchandise to Australia. Additional charges and conditions will be applied to merchandise shipped overseas. (Please email us on )
Shipping is not available for P.O. Box addresses.
Shipping is quoted for deliveries to one address only.
Shipping charges are calculated for each address within Australia and are based on the order amount being shipped to that address, not exceeding 10 kg in weight.
The following charges will apply to your order:

Up to 1 to 10 kgs = $7

Above 10kgs We will contact you to advise freight charges.
Items, including Salt Lamps, that are very large or fragile may include an additional shipping charge.
Gift Certificates are shipped Australia Post at no charge for regular delivery. There is an $10 charge for Express Post delivery. (This guarantees next day delivery to all Capital Cities Monday to Friday).
The Natural Approach Healing Centre does not ship fragrances, aerosols, and alcohol based products via Express Delivery or to P.O. Boxes. Please note Regular Delivery shall be made for the shipment of these items.